Shipping policy
Shipping & Returns
Shipping
We ship directly from Christchurch, New Zealand 🇳🇿 Orders are processed within 1–2 business days after payment confirmation.
Domestic Delivery (New Zealand)
-
Standard delivery: 2–4 business days via NZ Post.
-
Rural delivery: please allow an extra 1–2 days.
-
Tracking details will be emailed once your order is dispatched.
International Delivery
-
We currently ship to selected countries.
-
Shipping rates are calculated at checkout based on destination and weight.
-
Delivery times vary by region (typically 7–14 business days).
-
Customs duties or taxes may apply depending on your country’s regulations.
Returns & Refunds
We hope you love your Wellnest products. If something isn’t quite right, we’re here to help.
Return Policy
-
You may return unopened items within 14 days of delivery for a full refund.
-
Items must be in their original condition and packaging.
-
Please contact us at hello@wellnest.co.nz before sending your return.
-
Refunds are processed once returned items are received and inspected.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us within 7 days with photos. We’ll replace or refund promptly.
Contact
For any shipping or return enquiries, please reach out to: hello@wellnest.co.nz
